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The number of calls received month-wise from January 2018 to August, 2020, on Childline India Foundation is as here under:

Month

Year

 

2018

2019

2020

Total

January

9,35,360

6,20,412

5,63,388

21,19,160

February

9,17,267

5,61,646

7,20,696

21,99,609

March

12,07,811

7,09,259

9,83,513

29,00,583

April

11,85,119

7,16,081

5,86,195

24,87,395

May

12,38,908

7,37,926

5,27,210

25,04,044

June

11,12,714

6,85,078

4,91,963

22,89,755

July

9,17,996

7,19,803

4,82,570

21,20,369

August

7,73,779

6,29,987

4,62,743

18,66,509

September

7,77,332

6,40,516

-

14,17,848

October

7,75,404

6,51,753

-

14,27,157

November

7,49,671

5,98,162

-

13,47,833

December

6,96,316

5,94,046

-

12,90,362

Total

1,12,87,677

78,64,669

48,18,278

2,39,70,624

 

Presently, CHILDLINE services are available in 594 Districts. As on 01.01.2018, CHILDLINE services were available in 413 Districts. As on 15.09.2020, the coverage has been enhanced to 594 Districts. Average wait time/duration for the Child Helpline depends on the traffic of calls at a particular time. The mandate for the Childline team is to reach the incident spot within 60 minutes of receiving a case complaint. However, the actual response time depends also on factors such as geographical location (hilly area, metro city), availability of transport, etc. Further, a Committee under the Chairpersonship of Minister of State for Women and Child Development, has been constituted to look into re-organizing the functionality of Childline.

This information was given in a written reply by the Union Minister of Women and Child Development Smt. Smriti Zubin Irani in Rajya Sabha today.

Sources https://pib.gov.in/PressReleseDetail.aspx?PRID=1655611

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