educratsweb logo


One platform where you can lodge your grievances for quick redress

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organisations who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

Issues which are not taken up for redress

  • Subjudice cases or any matter concerning judgment given by any court.
  • Personal and family disputes.
  • RTI matters.
  • Anything that impacts upon territorial integrity of the country orfriendly relations with other countries.
  • Suggestions.

The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant. The Department ‘takes up’ about 1000 grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal. This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency. Department of Administrative Reforms & Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizen's grievances, being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizen's grievances.

The DAR&PG has been making endeavors to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.

Redress Process Flow

Flow Chart for grievance channels

Any query/comments/discrepancies may be communicated to Department of Administrative Reforms & Public Grievances as per the following Contact Address:

Ms Prisca Mathew
Deputy Secretary(PG)
Department of Administrative Reforms & Public Grievances, Sardar Patel Bhawan
Parliament Street, New Delhi 110 001
Phone - (011) 23401429

Website : https://pgportal.gov.in

One platform where you can lodge your grievances for quick redress
Contents shared By educratsweb.com

Top 100 MCQ general awareness in hindi for railway NTPC group d level 1
Published on Monday June 1 2020
if you have any information regarding Job, Study Material or any other information related to career. you can Post your article on our website. Click here to Register & Share your contents.
For Advertisment or any query email us at educratsweb@gmail.com

RELATED POST
2 हिन्दी पत्रकारिता दिवस की हार्दिक शुभकामनाएं … May 30
3 World Metrology Day - 20 May
4 Announcement of the 2020 Pulitzer Prizes
5 Indian Independence Movement
6 What is Digital Gold?
7 HARYANA CIRCLE PA /SA EXAM GENERAL KNOWLEDGE SOLVED PAPER (EXAM HELD ON 27/04/2014)
8 INTERNATIONAL ALLIANCES
9 Chhattisgarh Patwari Exam Solved Question Paper (Exam Held on: 15-01-2017)
10 Amazing Facts about the Human Body
11 DELHI CIRCLE PA/SA EXAM GENERAL AWARENESS SOLVED PAPER (EXAM HELD ON 27/04/2014)
12 General Knowledge Questions About Sports
13 Nobel Laureates
14 History of Indian Postal System
15 Objective Questions on Indian Penal Code 1860
16 List of First in India
17 RRB EXAM GENERAL KNOWLEDGE SOLVED PAPER
18 Indian Railway at a Glance
19 General Knowledge Questions About First in India and World
20 General Awareness Practice Study Material
21 U.P. PCS Lower Subordinate Services (Pre.) Exam General Studies Solved Paper (Exam Held on 26-9-2010)
22 NABARD Assistant Manager (Grade A and B) Exam General Awareness Solved Paper (Exam Held on 1-3-2015)
23 Different types of Awards and Prizes
24 Indian Economy Practice Questions for All Competitive Exams
25 Punjab Circle Postal Assistant Examination General Awareness Solved Paper (Exam held on 18.05.2014)
26 List of Common Names of Chemical Compounds and Formulas
27 Jammu and Kashmir Circle Postal Assistants Exam General Knowledge Solved Paper(Exam held on 18.05.2014)
28 KARNATAKA CIRCLE PA /SA EXAM GENERAL AWARENESS SOLVED PAPER (EXAM HELD ON 27/04/2014)
29 Delhi Postman Mail Guard Exam General Knowledge Solved Paper (Exam Held on 21-12-2014)
30 Index Numbers of Wholesale Price in India (Base: 2011-12=100) Review for the month of March,2020
31 100 Most Famous Personalities in the World
32 Important Names of Common Chemical Name & Formula
33 FIRST IN INDIA
34 All Nobel Prizes Between 1975 and 1998
35 Madhya Pradesh Police Constable Exam Solved Paper (Exam Held on 09-08-2016)
36 Bihar SSC Graduate Level Preliminary Exam General Knowledge Solved Paper (Exam Held on 16-2-2015)
37 FIRST IN INDIA
38 All Nobel Prizes Between 1912 and 1947
39 RAJASTHAN CIRCLE PA/SA EXAM GENERAL AWARENESS SOLVED PAPER (EXAM HELD ON 27/04/2014)
40 History Made Easy
41 Uttar Pradesh Subordinate Service Selection Commission (UPSSSC) Amin and Ahlmad Recruitment Exam 2016 Solved Paper
42 All Nobel Prizes Between 1998 and 2019
43 GENERAL KNOWLEDGE PRACTICE QUESTIONS
44 8 KEY DEVELOPMENTS IN INDIA
45 Indian States General Knowledge Questions
46 Chhattisgarh Objective General Knowledge Questions
47 Science and Technology Made Easy
48 All Nobel Prizes Between 1901 and 1911
49 Insurance Related General Knowledge Practice Questions
50 Employees State Insurance Corporation Upper Division Clerks Exam 2012 General Knowledge Solved Paper
51 World Homeopathy Day: April 10
We would love to hear your thoughts, concerns or problems with anything so we can improve our website educratsweb.com ! visit https://forms.gle/jDz4fFqXuvSfQmUC9 and submit your valuable feedback.
Save this page as PDF | Recommend to your Friends

http://educratsweb(dot)com http://educratsweb.com/content.php?id=606 http://educratsweb.com educratsweb.com educratsweb